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Need Patient Relations Manager

Mangalam Placement Private Limited is a professionally managed Manpower Placement Consultantancy specialized in placement of Senior and Middle level Management.

We offer our services to make available the right candidate for the right job. We would like to introduce ourselves as MANGALAM PLACEMENT PVT. LTD.

A well established Mumbai based Organization which has evolved as a Total HR Solutions provider in last 14 YRS. We cater our services to a broad spectrum of various industries.

Job Profile

Implement the Marketing strategies

Arrange for the CMEs and conferences

Ensure the look of a Beams Mascot in every employee, by ensuring proper uniforms and a groomed and warm look.

Ensuring a proper reception – telephone etiquettes, reception norms and reports.

Co-ordinate trainings

Patient Relations

Ensure that every patient is attended to as per the set norms – Registration and Admission

Every walk-in patient is registered at the Reception

Every patient is assured minimum time before she is directed to the Consultant

Ensuring proper counselling to the patients on patient’s first hand queries, facilities at the Hospital and the Beams Experience through the Reception staff.

Ensure optimal staff at the reception through the management of the duty roster.

Responsible for the Patient Feedback bank

Ensuring prompt and punctual feedback to the concerned departments on the patient feedback.

Ensuring that the irate customers are counselled properly and also for damage control.

Collect accurate patient/caller and referral doctor data

Answer all the concerns and complaints of the Patients.

Ensure a punctual contact with the admitted patient through 3 rounds in the day to every patient bed.

Upkeep of the Facility

Ensure optimal Housekeeping and Pantry services through the agency.

Ensure that the centre is kept at an excellent maintenance in reference to the Plumbing, electrical, gardening, facade and interiors.

Ensure an efficient and timely pantry service

Ensure quality and hygiene at the pantry

Supervise the Security services

Candidate Profile

Job Title : Floor Manager

Reporting to : Center Head

Education : MHA/Diploma in Hotel Management

Experience : 4 years in a Hospital

Salary Rs 2,00,000 PA - Rs 3,00,000 PA
Job Location- Hyderabad , Bangalore
Job Industry Medical / Healthcare / Hospital

Contact Person trupti
Contact No 022-40209622
Contact Email trupti@mangalamjobs.com
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