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FIRST SOURCE BPO Hiring- Associate CSDs

This is Jorry from Smart Solutions, a leading IT/ITES Staffing Solutions provider.

We have urgent openings with FIRST SOURCE fo Associate- Centralised Support Desk.

Pl go through the JD below and if interested revert back with your updated CV.

Company: FIRST SOURCE
URL: www.firstsource.com
Title: Associate- Centralised Support Desk
Location: Mumbai-Mindspace, Malad (W)

Job Description: Associate – Centralized support Desk

The holder of this position will act as a viaduct between Corporate Individual/Technology team and Operations/Clients.

Role and responsibility:
•Work closely with Corporate Individual/Technology team and Operations/Clients.
•Tagging Incidents and recording.
•Answer calls for inbound internal technical issues.
•Strictly adhere to the escalation process and inculcate best practices
•Interact with client & tech team to get tech issues resolved.
•Ensure end to end follow up is practiced on Incidents
•Applicant should be willing to take initiatives and ownership of issues and drive it to closure
•Adherence to accuracy and quality in output delivery
•Ready to work in a 24*7 environment across shifts

CANDIDATE SHOULD POSSESS EXCELLENT COMMUNICATION SKILLS (INTERPERSONAL,VERBAL,WRITTEN)

Best Regards,
Jorry George
Smart Solutions
Ph:080-65350008

jorry@smartsolutionsindia.net
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Job Openings @ HIREGROUNDS - Mumbai

Hello-Greetings,

We are known as HIREGROUNDS, a leading 6 year old HR Solutions, Training, Marketing & Technology Consulting Company, to offer complete Business Solutions round the clock. HIREGROUNDS penetrates the world of consulting in the areas of Convergence Technology, Contact Centers, Constructions-Reality, Business Process Outsourcing [BPO], Web Technologies, Aviation and others. We are able to achieve this by being a Total Service Provider of e-Business solutions and Contact Center system integration services. To know more about us and other openings please do log on to our webpage www.hiregrounds.page4.me .

We have been retained with some of the top leading Call Centers (International – Domestic Call Centers) in Mumbai today and they have these urgent openings with them, the requirements are as given below:-

Current Job openings:-

ü Job Title: Customer Care Executive – Senior Executive + others

ü Locations: Borivali – East / Malad-West / Andheri – East / Vikhroli – West / Mahape.

ü Minimum qualification: S.S.C pass,10+2,Undergraduates,Graduates and Post Graduates

ü Experience: Candidates with-without experience are welcome. Fresher may apply too.

ü Number of openings: 100 each

Other details:-

ü Countries dialing for: US-UK-New Zealand-AUS-Domestic

ü Processes: (inbound-Outbound-Collection-Tech-Stech-Credit cards-Mortgages-Customer Care + more)

ü Timings; Rotational – Fix shifts - day shifts are available too

ü Process workings: 5 days working and any 2 days weekly off

ü Salary: Rs: 8,000-Rs: 29,000 + incentives (gpm)

ü Please note that we also arrange SPOT OFFERS with these companies.

(Interested candidates may please call us on 9322856205-9920348742.)


Desired Candidate Profile:-

ü Should have a good communication & convincing skills (written-Verbal) for International call centres.

ü Average communication skills with fluency in any one local language for Domestic call centres are welcome

ü Picks and drop / Nodal pick and drop services locations: Virar, Panvel, Kalyan, Badlapur and Colaba (relocation possible).

Also wanted AM-Team Leaders-Quality Analyst-Coaches-MIS Executives-Admin Executives. ONLY candidates with relevant experiences / qualification may apply for the same.

Interested candidate who desire to apply for this above said openings, are requested to please email us their detailed resume on jobs@hiregrounds.co.in mentioning their current CTC, expected CTC and joining availability to us asap or may feel free to reach us on our listed numbers.

Other Job Openings

Finance openings:-

Finance openings for a Private Limited Company and more, for all the other job openings that you may wish to apply for, please do specify the industry and the level-designation-your salary details and email us your resumes on careers_hiregrounds@yahoo.com and we shall get back to you soon. Shortlisted candidates shall be called soon for the appointments-others accordingly.

Hospitality Job openings:-

ü Job Title: Front Office Executive-Receptionist-Guest Relation Executive

ü Locations: Goa (willing to relocate)

ü Minimum qualification:10+2,Undergraduates,Graduates and Post Graduates

ü Extra certification: Diploma in Hospitality Management-Cabin Crew Training programs (not must, thou)

ü Experience: Candidates with-without experience can apply.

ü Timings: Rotational 8 hrs shifts(food+travelling+accomodation provided by the employer)

ü Salary: best in the industry with incentives + tips

ü Number of openings: 25 each

Other details:-

ü Good communication with pleasing personality, good looks and a minimum height of 5.3” (females only)

ü Should be well versed with browsers, MS-Office, Search Engines and day to day computer applications-usages

ü Well organized, methodical in work management with customer relationship management & Customer Service skills

Interested candidate who desire to apply for this above said openings, are requested to please email us their detailed resume on careers_hiregrounds@yahoo.com mentioning their current CTC, expected CTC and joining availability along with their latest full length and passport size photographs to us asap or may also call us on our listed number for any info-clarifications-updates

Good to talk-Good to write

Write to us on jobs@hiregrounds.co.in or feel free to call us upon 9322856205-9920348742.If our numbers are not reachable-busy, please send us an sms on what you are looking for and we shall call you back soon.

Request to forward the email to some one whom you think could be interested to apply just incase you would not be interested to apply for the same. Appreciate it.

Thank you in advance for your time and patience-consideration-Good day-pls.

With you always,
Human Resources Team
HIREGROUNDS recruitment services.

Website: www.hiregrounds.page4.me

Join our Facebook community to be loaded with all the Job offers 24X7:- www.facebook.com/Hiregrounds

Contact timings:

Monday-Friday (10am-10pm)

Saturday-Sunday (10am-6pm)
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