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Position for Customer Service

Mangalam Placement Private Limited is a professionally managed Manpower Placement Consultantancy specialized in placement of Senior and Middle level Management.

We offer our services to make available the right candidate for the right job. We would like to introduce ourselves as MANGALAM PLACEMENT PVT. LTD.

A well established Mumbai based Organization which has evolved as a Total HR Solutions provider in last 14 YRS. We cater our services to a broad spectrum of various industries.

Job Profile:

• Nomination: Explaining the procedures to the customers; checking their documentation; getting the necessary approvals; endorsing the original documents and other activities associated with it.

• Possession: Coordinating the handing over of the possession on receipt of the occupation certificate; intimating the allottees; settling their accounts; processing the documentation received; mediating between the customers and the site office;getting the apartment completed; ensuring that all the allottees take the possession within reasonable time.

• Collection: Sending demands, reminders & final notices and ensuring timely payments. Following it up with the customers or brokers, on case-to-case basis. Preparing various MIS reports as and when required.

• Registration: Preparing and processing the Form A, required for registration. Coordinating the preparation of sale deed, execution and dispatch of the same.

• Mutation: Accepting the documents from the party. Scrutinizing it. Getting it cleared from the legal department. Sending necessary correspondence regarding the same.

• Brokerages: Preparing brokerage statement; getting it audited; obtain bills from the brokers. Getting the payment released.

• Agreements: Keeping a track on the receipt of the buyers agreement within reasonable time.

• Others:

o (a)Interacting with customers, responding to customers queries.

o (b)Preparation of various reports on weekly and monthly basis which includes collection reports of late construction charges, change of ownership charges & nomination charges on monthly basis. Making statement of accounts & stock summary every month.

o (c)Coordinating with various departments’ example, site office, legal department, accounts department & system department etc.

• Handling registration of properties in two phases: - Pre Registration and Post Registration process.

• Pre Registration Process: Processing Form A, Coordinating with the Legal Deptt. for Preparation of Draft Sale Deed. Sending Letters/ emails/ reminders to sign the Sale Deed, sending Draft Sale deed to customers for signing and forwarding the same to Legal deptt.

• Post Registration Process: Collect the Sale Deeds from Legal Deptt., confirming the Dues from the Maintenance office, sending Letters/ emails/ reminders to clear the maintenance dues, Preparing the Ownership Letter and forwarding the sale deed to financial institution/customer.

• Keeping undelivered sales deed in the custody, sending letters / reminders to collect the same. Processing the documents for rectifications / exchange deeds and find the same to the customers.

• Updating of Information: Updating the customer’s address change in the system/replying the same to customer with copies to maintenance office. Entering agreement details, possession details & lien marking in the system.

• General: Carrying out the details and the tasks assigned by the supervisor, distribution of demands etc. Handling tele calls regarding registration.

Candidate Profile:

The required candidate should be a MBA with a minimum of 2 years experience into with a Real Estate Industry background.The work location will be in Delhi.

Contact Person - kavitha
Contact No 022 40209605
Contact Email kavitha@mangalamjobs.com
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