We have urgent openings with FIRST SOURCE fo Associate- Centralised Support Desk.
Pl go through the JD below and if interested revert back with your updated CV.
Company: FIRST SOURCE
URL: www.firstsource.com
Title: Associate- Centralised Support Desk
Location: Mumbai-Mindspace, Malad (W)
Job Description: Associate – Centralized support Desk
The holder of this position will act as a viaduct between Corporate Individual/Technology team and Operations/Clients.
Role and responsibility:
•Work closely with Corporate Individual/Technology team and Operations/Clients.
•Tagging Incidents and recording.
•Answer calls for inbound internal technical issues.
•Strictly adhere to the escalation process and inculcate best practices
•Interact with client & tech team to get tech issues resolved.
•Ensure end to end follow up is practiced on Incidents
•Applicant should be willing to take initiatives and ownership of issues and drive it to closure
•Adherence to accuracy and quality in output delivery
•Ready to work in a 24*7 environment across shifts
CANDIDATE SHOULD POSSESS EXCELLENT COMMUNICATION SKILLS (INTERPERSONAL,VERBAL,WRITTEN)
Best Regards,
Jorry George
Smart Solutions
Ph:080-65350008
jorry@smartsolutionsindia.net
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