Position Outbound Retentions, UK in Pune

We are Hutchison 3 Global Services Pvt. Ltd. We are a 100% subsidiary of the Hutchison Whampoa Group (a Fortune 500 company that introduced 3rd Generation telecom technology to the world). Located at Mumbai and Pune and spread across an area of over 5,17,125 sq. ft., H3GS has over 10,000 employees in the age group of 18- 30 years. Unlike any other BPO or Call Centre, we work on the advanced 3G (3rd Generation) technology and provide end-to-end CRM (customer relationship management) solutions to customers of ‘3’ telecom in the UK, Australia and Ireland.

Eligibility

- Graduates with min 3 months experience in outbound sales/collections/retentions
- Under-graduates with minimum 6 months of experience out of which 3 months should be in outbound sales/collections/retentions
- All BE professionals should have a minimum of 6 months of work experience in an international call centre

Process Description

- To retain customers through a variety of outbound campaigns both prior to and after notice of termination is given by the customer
- Increase and extend customer tenure, by locking customers in for a further 12/18 months whilst providing excellent customer service by addressing and resolving any customer issues/queries
- Ensure a proactive, friendly and knowledgeable approach is maintained at all times resulting in high levels of customer care and service commensurated with company standards
- Occasional inbound retention activity as and when required

If you think you have it in you to be a part of the 3 mobile revolution, here's your chance. Walk in with your resume from Monday to Saturday between 10:30 a.m. and 5:30 p.m. to our office at:

Hutchison 3 Global Services Pvt Ltd
1st, 2nd & 3rd office floor level
Commerzone, Building No - 3
Survey No. 144 & 145
Samrat Ashoka Path
Off Airport Road
Yerwada, Pune - 411006
Phone: +91 (20) 6625 2211
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