Position for Postpay, UK in Pune

We are Hutchison 3 Global Services Pvt. Ltd. We are a 100% subsidiary of the Hutchison Whampoa Group (a Fortune 500 company that introduced 3rd Generation telecom technology to the world). Located at Mumbai and Pune and spread across an area of over 5,17,125 sq. ft., H3GS has over 10,000 employees in the age group of 18- 30 years. Unlike any other BPO or Call Centre, we work on the advanced 3G (3rd Generation) technology and provide end-to-end CRM (customer relationship management) solutions to customers of ‘3’ telecom in the UK, Australia and Ireland.

Eligibility

- Graduate freshers are welcome to apply
- Under-graduates with minimum 6 months of experience
- All BE professionals should have a minimum of 6 months of work experience in an international call centre

Process Description

-Identify billing related issues and explain adequately the reasons for the same
-Manage customer inquiries and provide end to end resolution with regard to price plan, free data allowance, installments, payment charges and network coverage
-Support post sale inquiry relating to network and handsets
-Develop customer service leads for other channels
-Verbally demonstrate the features and benefits of 3 products and services and information concisely, accurately and in an enthusiastic manner

If you think you have it in you to be a part of the 3 mobile revolution, here's your chance. Walk in with your resume from Monday to Saturday between 10:30 a.m. and 5:30 p.m. to our office at:

Hutchison 3 Global Services Pvt Ltd
1st, 2nd & 3rd office floor level
Commerzone, Building No - 3
Survey No. 144 & 145
Samrat Ashoka Path
Off Airport Road
Yerwada, Pune - 411006
Phone: +91 (20) 6625 2211
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