Job Description:
Interacting with customers, understanding their needs and helping them by providing technical support to Customer by remotely accessing their networks & troubleshooting the queries working on all CISCO products
Company Profile:
Aricent is a global innovation, technology and outsourcing company focused exclusively on communications. Aricent is a strategic supplier to the world's leading application, infrastructure and service providers, with operation in 19 countries worldwide. • One of the largest privately-held companies in Silicon Valley; • 550+ customers; • 8,000+ employees, 33 offices worldwide; • Product portfolio of more than 125 licensable products; • Owned by KKR, Sequoia Capital, The Family Office and Flextronics.
Desired Profile :
Troubleshooting exp.
Willing to work in 24*7 Support (Night Shifts).
Prior exp of Voice based technical support.
Any Graduate /BE / B Tech /Technical diploma for 3 yrs
Knowledge of CISCO product will be an added advantage.
Fairly conversant with Networking Fundamentals viz:
Routing Protocols
TCP/ IP and IRQs
Basic operating systems related to Networking
Soft Skills:
Good communication written as well as verbal.
Note: CCNA Certification is mandatory.
Experience:0 - 3 Years
Functional Area: IT-Support, Telecom, Hardware
Education:
UG - B.Tech/B.E.
Compensation: Rupees 2,75,000 - 3,00,000
Location: Gurgaon
Contact:
Vishakha Saini
Aricent
Email: vishakha.saini@aricent.com
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